Pool Builders on 20 Subs | Cyndi Fifield and Damon Lamont, Lightning Pool Construction

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Summary

Cyndi Fifield designs the pools and Damon Lamont builds them at Lightning Pool Construction, which does pool service, renovation and construction around Pinellas Park, Florida. Both have worked in the pool industry since 1998. They tell Juan Pablo Gaxiola how they run projects with a bench of about twenty subcontractors, why every sub gets a written protocol list before stepping on a job, how photo check-ins on service visits protect trust with clients, and why being out in front of people through networking beats leaning on ads.

Key takeaways

• A bench of subcontractors lets a small team flex with project load.
• Hand every sub a written protocol list before the job starts, then check the work against it.
• Photo check-ins sent to the client after each service visit answer the question of whether the tech showed up.
• Networking in person (chamber, referral groups, realtors) can carry lead flow when people skip ads.
• One person working with the client from design to finish builds a stronger relationship.

In their words