The Business Operations Podcast

Owners of service businesses talk about how work moves through their companies: hiring, training, scorecards, SOPs, meetings and the one constraint holding them back. Hosted by Cole Kline and the Edge team.

Scaling a Restoration Company | Jeffrey Sterling, JNS Global Services

Jeffrey Sterling, owner and general manager of JNS Global Services (North Carolina)

Roofing Growth Needs Systems | Pedro Parga, Fort Tex Metals & Roofing

Pedro Parga, owner and founder of Fort Tex Metals & Roofing (Fort Worth, Texas)

Plumbing Company Growth Is a Numbers Game | Ryan Garza, Lighthouse Plumbing

Ryan Garza, Lighthouse Plumbing and Electric (Fall City, Washington)

Paying Roofing Crews for Production | Aleks Krylov, Stern Gutters

Aleks Krylov, Stern Gutters and Stern Roofing (New Jersey)

Hiring the Right Painters | Lawrence Reed, Wow 1 Day Painting

Lawrence Reed, Wow 1 Day Painting (Columbia, South Carolina)

You Can't Multitask in Business | Brent Thompson, Henry Plumbing

Brent Thompson, managing member, Henry Plumbing (Southwest Florida)

Keep Techs in Their Lane | Carla Jackson, Palmetto Air Conditioning

Carla Jackson, Palmetto Air Conditioning (Lexington, South Carolina)

Plumbing Leads in a Private Equity Market | Jason Jones, Bluefrog Plumbing + Drain

Jason Jones, owner, Bluefrog Plumbing + Drain of Gilbert (Gilbert, Arizona)

Scorecards and the Golden Toilet Award | Luke Waters, Smooth Waters Plumbing

Luke Waters, owner, Smooth Waters Plumbing (Lexington, South Carolina)

Lawn Care Growth Runs on Data | Carson Gotts, Crystal Cut Lawn Care

Carson Gotts, owner, Crystal Cut Lawn Care (central Florida)

Garage Door Leads From Meta and AI | Sam Fulbright, SCF Garage Doors

Sam Fulbright, owner, SCF Garage Doors (Sacramento, California)

Pool Builders on 20 Subs | Cyndi Fifield and Damon Lamont, Lightning Pool Construction

Cyndi Fifield and Damon Lamont, owners, Lightning Pool Construction (Pinellas Park, Florida)

Systems Behind a Painting Franchise | John Fecile, CertaPro Painters

John Fecile, owner, CertaPro Painters of western Chester County (Pennsylvania)

Be Careful What You Wish For | Mario Gallego, Avisionary Construction

Mario Gallego, owner, Avisionary Construction Solutions (Palm Beach County, Florida)

Running 6 Roofing Crews | Jacinto, Evans V Construction

Jacinto, co-owner, Evans V Construction (Pennsylvania)

Fixing Lead Quality in a Painting Franchise | Michael Baitelli, WOW 1 Day Painting

Michael Baitelli, owner, WOW 1 Day Painting (Orlando, Florida)

My Head Is the Software | Csaba Szijgyarto, J & N Quality Construction

Csaba Szijgyarto, J & N Quality Construction

AI Follow-Ups for a Cleaning Business | Aaron Zedeck, Aaron's Paramount Cleaning

Aaron Zedeck, owner, Aaron's Paramount Cleaning Solutions

Painting Cash Flow Can Kill You | Eric Labourdette, Groovy Hues Painting

Eric Labourdette, owner, Groovy Hues Painting (Scottsdale, Arizona)

Grow Lawn Care With Education Moments | Chance Rodriquez, Be Transformed Lawn Care

Chance Rodriquez, owner, Be Transformed Lawn Care and Junk Removal (Pueblo, Colorado)