Scaling a Restoration Company | Jeffrey Sterling, JNS Global Services
Guest: Jeffrey Sterling, owner and general manager of JNS Global Services (North Carolina). Host: Clément.
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Jeffrey Sterling went from pro basketball overseas to handyman work to water and fire restoration. He talks with Clément about hiring and onboarding a team fast, why hiring a sales rep is his biggest constraint, and how a Monday production meeting and photo updates in the CRM keep every job moving.
Key takeaways
- Hold a production meeting every Monday: jobs this week, jobs coming in, jobs that need updates, and jobs that need to be collected on.
- People do what you inspect, not what you expect, so build inspection into the weekly rhythm.
- Photo updates in the CRM let the whole team see where each job is.
- Five years out, he sees more locations and a second in command.
In their words
"We have production meetings, we go over the jobs that we have for the weeks, the jobs that are coming in, what jobs needs update, what jobs needs to be collected on..."
Jeffrey Sterling
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