Plumbing Company Growth Is a Numbers Game | Ryan Garza, Lighthouse Plumbing
Guest: Ryan Garza, Lighthouse Plumbing and Electric (Fall City, Washington). Host: Cole Kline.
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Ryan built Lighthouse Plumbing and Electric with fully commissioned service plumbers who diagnose, sell, do and collect on every job. He tells Cole Kline why his core constraint is business economics, not leads: job costing, cost of goods and dialing in ServiceTitan. They also cover how he brought in a second in command to put the brakes on fast growth, building culture on trust, running lean, using AI, and going all in.
Key takeaways
- Know your numbers: job costing and cost of goods come before more leads.
- A second in command can push back on the owner's eagerness to grow and make the systems work.
- SOPs and a meeting rhythm help a lean team run.
- Fear keeps owners stuck at one or two trucks; ask how bad failing would really be.
In their words
"But like, how bad is it really gonna be?"
Ryan Garza
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