Hiring the Right Painters | Lawrence Reed, Wow 1 Day Painting
Guest: Lawrence Reed, Wow 1 Day Painting (Columbia, South Carolina). Host: Cole Kline.
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Lawrence Reed spent 20 years in the Air Force before opening his Wow 1 Day Painting franchise in his hometown. He tells Cole Kline why his core constraint is having the right people, and why his standard has to sit three levels higher than the customer's. They also cover marketing to keep the crew booked, his 11 step production process, and the scoreboard he watches: conversions and gross profit margin.
Key takeaways
- Hire knowledgeable, motivated people and let them do their job.
- Build the crew around each person's strengths.
- A written production process makes training and inspection repeatable.
- Watch a short scoreboard: conversions and gross profit margin.
In their words
"...if you have the right people, most other things will be able to work themselves out."
Lawrence Reed
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