Painting Cash Flow Can Kill You | Eric Labourdette, Groovy Hues Painting
Guest: Eric Labourdette, owner, Groovy Hues Painting (Scottsdale, Arizona). Host: Juan Pablo Gaxiola.
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Eric Labourdette spent 25 years in tech before opening Groovy Hues Painting, a franchise serving the Scottsdale, Arizona area, three years ago. With two painting crews, a wallpaper team and a full-time project manager, he tells Juan Pablo Gaxiola why the project manager was his first and most important hire, how that role runs operations so he can focus on sales and estimates, and how CRM automation and an AI call center handle reminders, follow-up and every inbound call. He also covers summer seasonality and his next hire, a sales estimator.
Key takeaways
- Make your first key hire the person who runs operations and represents the company on site.
- An operations lead frees the owner for sales and estimates.
- Automate reminders and follow-up in the CRM.
- Answer every call, even after hours, so no lead goes to voicemail.
- Plan the next hire around the work still eating the owner's time.
In their words
"I think it's a most critical position in the company."
Eric Labourdette
"It is driven by my project manager, which allows me to free up a lot of time..."
Eric Labourdette
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